Forum Discussion

Nel13's avatar
Nel13
On our wavelength
12 months ago

I don't want to renew my contract 1 month before the rpi rise. Can I leave and come back in April?

My 1gig contract expires at the end of Feb, and at the end of March there will be a big price rise. I can deal without Internet for a time if needed.  It doesn't feel okay for me to pay 1 month of t...
Nel13's avatar
Nel13
On our wavelength
12 months ago

Yesterday approx 11am I agreed to £46. Shortly after the call I recieved an email with a correct looking contract.

The advisor told me to also call the tech team to see if hub5 was available to me. I did this at approx 1pm, and they asked to run a test, after which they said they would send me a hub5 at no additional cost.

Then at approx 4pm I recieved a new email saying my bill next bill would be £147 and future bills would be £91.

 

Zach_R's avatar
Zach_R
Forum Team
12 months ago

Hi Nel13,

Thanks for expanding. So that we can take a closer look, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

Thanks,