Hi Nel13
Welcome back to the community forums
Sorry to hear of your concerns with your renewal.
If you're currently unhappy with your package deal, you can contact us on live chat from your online account or consider giving us a call on 0345 454 1111 / 150 or via WhatsApp on 07305 327 112 our team will be more than happy to perform a package review for you. They will ensure that you're on the best possible deal for your package. If there are no available deals suitable for you at this time, the team will be able to advise the next options for you.
If you were to leave and then re-join a month later, you would not be eligible for a new customer deals and would be offered the deals that would be available to you as an existing customer in April.
I renewed for £46 per month on gig1 with a hub5 upgrade after speaking to the renewals team and tech team.
Then I revived an email saying "Your new monthly bundle cost is: £90.99*. Your next bill will be £147.47* which includes £56.48 to cover your changes up until your next bill period."
So that's pretty worrying 🙄
Hi Nel13,
Is this your most recent bill? When did you discuss and agree to the package change? It's possible it's not detailing any agreed discounts as they can be applied in the background.
Thanks,
Yesterday approx 11am I agreed to £46. Shortly after the call I recieved an email with a correct looking contract.
The advisor told me to also call the tech team to see if hub5 was available to me. I did this at approx 1pm, and they asked to run a test, after which they said they would send me a hub5 at no additional cost.
Then at approx 4pm I recieved a new email saying my bill next bill would be £147 and future bills would be £91.
