Forum Discussion

PieJesu's avatar
PieJesu
On our wavelength
11 months ago

How To Cancel Virgin Media

Hello to everyone. Any tips or tricks on how to cancel Virgin Media ? After being with them since they started as Southwestern Bell, I have finally decided that I am tired of struggling with risin...
  • unisoft's avatar
    unisoft
    11 months ago

    Write to:

    Virgin Media,

    Sunderland

    SR43 4AA.

    Send recorded delivery.

    Make sure you include your account number, home address, full name and contact number in the letter.

     

PieJesu's avatar
PieJesu
On our wavelength
9 months ago

Hi Alex_Rm

When do VM send the "final bill" ?

Why is none of this documented in any correspondence ?

Thanks for your input.

 

  • Lee_R's avatar
    Lee_R
    Forum Team
    9 months ago

    Thanks for getting back to us PieJesu 

    Sorry for any confusion.  The final bill would be sent out shortly after the account fully disconnects.  The reason we continue to bill in advance, is because you'd be surprised by the number of "last minute" adjustments we get asked to make around a cancellation.  Be it extending the disconnection request or even stopping it altogether.  We can pass on your feedback about communication to the relevant teams.

    Regards

    Lee_R