Forum Discussion
Hi, thanks.
Why does the cancellation require 30 days after the contract has been finished to finally disconnect services?
As I have read, that provider should do everything in its power to notify the user about finishing the contract, I have just been sent one email, and if you even want to cancel, you would still need to pay an extra charge after the contract expires.
In my case, I was stung twice by Virgin; how is this legal?
I might get another £99 bill by Virgin, I can't leave it this way.
Hi there Selina3
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your account and thank you to our community team for their help here so far.
I am so sorry for any confusion regarding your deal. Your contract end date is on your contract which you can view at any time via your My Virgin Media profile, we also list your discount end dates on every monthly bill. We also do send a reminder email before the end of the deal.
We do bill a month in advance so if your contract ends in July then the June bill would show the changed price. We do require 30 days for a cancellation which is also included in the terms and conditions of your contract which you can view here.
Can I just confirm have you been able to speak to our teams to arrange either a new deal or a cancellation?
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