Forum Discussion
A 30 day notice period is fairly standard for all sorts of telecoms services. VM, and probably many other providers, will simply work their way down to the lowest level that the rules require of them (which it seems VM complied with by sending you an email in the 10 to 40 day window).
If the spirit of aims of the notification was being followed, providers would give the 40 day notification which would allow the customer 10 days to shop around and compare providers and still give the 30 days notice to leave at the very end of the minimum term (as per advice from Derwentmailman).
For your next broadband provider you could set your own electronic calendar reminder at 40 days before the end of your next minimum term contract and get a jump on renewing or leaving so as to avoid any undiscounted monthly payments.
If you have some doc's with your original minimum term date(s), you can duke it out with VM when they reply to your topic on here (usually within a few days).
goslow wrote:A 30 day notice period is fairly standard for all sorts of telecoms services. VM, and probably many other providers, will simply work their way down to the lowest level that the rules require of them (which it seems VM complied with by sending you an email in the 10 to 40 day window).
If the spirit of aims of the notification was being followed, providers would give the 40 day notification which would allow the customer 10 days to shop around and compare providers and still give the 30 days notice to leave at the very end of the minimum term (as per advice from Derwentmailman).
For your next broadband provider you could set your own electronic calendar reminder at 40 days before the end of your next minimum term contract and get a jump on renewing or leaving so as to avoid any undiscounted monthly payments.
If you have some doc's with your original minimum term date(s), you can duke it out with VM when they reply to your topic on here (usually within a few days).
As it turned out I got the notice from VM via email today so they were at the 29 day mark before my original contract ran out but I had set the contract renewal date in my diary many months before and spent a week or more pouring over the options available to me before I phoned them exactly 30 days before the end of the original contract. I agree such end of contract notifications should be done at > whatever the minimum notice is. TBH I don't know why they don't make it statutory 40 days for any service where 30 days notice is required.
@ the OP, do you have access to the old contract online?
- goslow7 months agoAlessandro Volta
That's the way to do it.
If you track back through the consultations before the end-of-contract notices became mandatory, it seems as if OFCOM was originally thinking of a much longer notice period (40 to 70 days) but it looks like the providers eventually beat OFCOM down to the current 10 to 40 days, and OFCOM gave in!
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