Forum Discussion
OFCOM requires providers to give notice 10 to 40 days before end of contract. VM tends towards the lower limit it would seem from your post.
You will be billed as per normal right up until your date of disconnection, including outgoing direct debits as per normal. Depending on when your billing period period is, and your direct debit date in relation to your disconnection date, you may end up with a credit or debit on your account at disconnection.
Shortly after you are disconnected, you should receive a final bill (pro rata up to your disconnection date). If your account is in debit, you pay VM and leave. If the account is in credit, VM should refund you (though not necessarily quickly). VM may also factor in charges for any unreturned equipment.
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