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SteH90's avatar
SteH90
Joining in
16 days ago

Gap between Virgin end date and Sky start date

Hi everyone,

Just wondering if i could get any help with a dilemma. About 12 days ago i ended my contract with Virgin for TV, broadband and landline. I was told that services would end on Wednesday 12th February. A few days ago I signed up with Sky and will have a Sky Glass TV delivered on Monday 17th February. However, i won't have Sky Broadband installed until Thursday 27th February as that was the earliest date it could be done.

I received an email from Virgin on Thursday saying that Sky have told them i'm switching on Thursday 27th February so all parties seem aware that the switchover of services will take place on this day. I've read elsewhere that Virgin will not stop broadband until the switching date so wanted to check that this is the case.

thanks,

SteH90  

  • Hello SteH90,

    Welcome back to the Community and thanks for taking the time to post here on the forums. So it seems that your switching providers with One Touch Switch, so yes thats correct we won't disconnect any of your services until Sky confirm that the install has gone ahead. You can find more information about One Touch Switch and the process

    👉 https://www.virginmedia.com/blog/broadband/what-is-one-touch-switch 

    Kind Regards,

    Steven_L

    • SteH90's avatar
      SteH90
      Joining in

      That’s great Steven_L, thank you. 

      • Steven_L's avatar
        Steven_L
        Forum Team

        You're very welcome SteH90 and please let us know if you have any further issues or questions.

        Kind Regards,

        Steven_L