I think ‘field agents’ are not employed by VM, but are self employed. Did you get a written confirmation or a voice recording of what you were offered? If not I’m afraid you are on a loser. Some of these people will offer anything. Hub5 are only being issued to 1G customers and normally you be offered a hub suitable for you contract, a Hub3.
Oh! Hmmm, idnk re self-employed or not. The pleasant and knowledgeable "field sales" chap arrived with VM ID in response to me having browsed the VM site's Jan offers, without which I would never have given out my bank details for example. I've had unsolicited door-knockers here before scrounging for the VM £50 referral bonus, but this chap seemed genuine VM and not self-employed?
As such, at the time I felt no need for secret verbal recordings etc. I scribbled his answers to my key Qs on a piece of paper as I totted up. All the negotiation writings went into his tablet as I decided upon which VM package of those he was offering. He explained this would generate the contract for his manager to authorise and then email me. I could have signed up now but joined VM in April had I wished, given my stance re the looming April price hike negating any promo, but he was explicit that there was no need being after 1st Jan. There was no sales pressure, and frankly I felt this chap was a rare VM asset! The sort that wouldn't try to bamboozle my grandparents even!
Let's see. Hopefully, I won't have to exercise my 14d cooling-off period as I do actually want VM.
Hi Zombiebait,
Thanks for coming back to us in the Community.
I can see you've already sent a private message to my colleague who was originally helping you to resolve this.
We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.
Thanks,
Thank you. I'm trying my best to make any progress.
