Forum Discussion

Carley2803's avatar
Carley2803
Joining in
17 days ago

Exertis Xbox

Hello

i have complained3 times about the Xbox I was supposed to get in November last year , I got an email last week to say my Xbox was being delivered within 72 hours it’s now been a week and still no sign or it the number for them doesn’t work so I can’t contact them can you send me the contact number please 

 

thank you 

 

 

  • Hi Carley2803,

    Thank you for reaching out to us in our community and welcome, sorry to hear you have still not received your Xbox which you received an email advising it had been dispatched, when did you receive the email and were you given a tracking number?

    Regards

    Paul.

    • Carley2803's avatar
      Carley2803
      Joining in

      Hello 

       

      no I wasn’t given a tracking number I can send the screenshot of the email if that helps I still haven’t received it neither I’m not sure what else to do I’ve tried ringing them but the number doesn’t ring 

       

      thank you 

      carley 

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team

        Thanks for the update on this, can you confirm which number that it is that you called via private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina