Dreadful Customer Service - Complaint MADE
The worst experience. Have decided to share my complaint i raised below incase someone had experienced similar? This is my final straw. I have spent hours and hours on the phone with customer ser...
Forum Discussion
Hi michaeljharkin,
Thank you for your post and welcome to our community forums. We're here to help.
I'm so sorry to hear you've not had a great experience recently with your package and trying to request a disconnection. If you've only cancelled the Direct Debit then this does not terminate the services, only that payment method. The services, and with it the billing and charges, would continue as normal.
I'm going to send you a private message in a few moments so we can take a closer look at things. Please respond to that when you can and we'll go from there.
Thanks,