Downgraded to Netflix with ads
I have been a Virgin Media customer for 20 years and just yesterday negotiated a new contract for the "Mega" package with Volt. I HAD 4K Netflix included with my last package and was not aware, nor was I told, that it would be downgraded to Netfilx with ads. I have a 4K telly and Atmos sound, so I am not happy that I now don't have a Netflix service with annoying ads, which cannot take advantage of this. Apparently, if I want UHD Netflix I will now have to pay £13 a month extra! I was not told this when negotiating the new contract. I was not informed that my Neflix would change. I pay a lot of money already and have been a loyal customer and was told that I could "Choose this deal and keep your current Virgin Media plan without losing anything".