Forum Discussion

alison1966's avatar
alison1966
Joining in
16 days ago

Downgrade

I would like to remove something of my package 

  • Hi alison1966, thank you for your post.

    Can you please advise what it is that you're looking to remove from your package?

    Also, have you tried following the advice provided by newapollo?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • newapollo's avatar
    newapollo
    Very Insightful Person

    You should select options 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving) 

    They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.  

    Do your homewqork first though and price up similair speeds/packages with other suppliers.

    It's sometimes cheaper to take out a landline and broadband package rather than a broadband only deal as VM give higher discounts if you add more components to your package. You don't have to plug the landline in, but it comes in handy if you need to contact VM as it's a free call if you dial them using 150 from a VM landline.