Forum Discussion
Hi elfin101,
Thank you for your post. I can assure you that customer can downgrade their package if they choose to do so.
If a package isn't showing on the online account that a customer feels suits them best then they can call into the team via 150/0345 454 1111.
We are more than happy to take a look at your account to see if you are due to be switch over on your landline service.
I will private message you now to confirm your details.
^Martin
The point about the misleading wording on the page still stands.
It reads (in full) :
"Change package help and support
(button) Upgrade my package
(button) Cancel
(button) Moving home
About our change your package help and support page
Here you’ll find the support you need to understand how to change your Virgin Media package, change your services, or update your account information.
Whether you’re thinking about changing your broadband package, TV or phone service, or changing your Virgin Media package by upgrading or downgrading it you can do it all here. You can also learn how to make changes like your Direct Debit details, sign in information or change who controls the account – particularly if you’re moving home or taking over a new account. All you need to do is choose the category you think will help you the most. We’ll then help you answer questions like, can I change my Virgin Media package? And help you if you can’t change your package online. You’ll then be given more options to narrow down your search, clear information in step-by-step guides and helpful links to make a Virgin Media package change.
If you still can’t find what you’re looking for, that’s okay, you can talk to us, our contact information is easy to find."
It's almost as if the text is referencing some completely different help tool to the buttons actually provided.
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