Forum Discussion

fliprezurect's avatar
fliprezurect
Joining in
6 months ago

Do Virgin Media have any kind of consideration for 82 year old customers??

I feel like I have this rant on repeat. 18 months ago my mum's partner died.  Virgin were contacted and notified of his death, and changes were requested to be made to the package, including that her...
  • Beth_G's avatar
    Beth_G
    6 months ago

    Hi fliprezurect

    Thank you for your post, welcome to the Community Forums

    I was very sorry to hear about the experience your Mum has had when speaking with our team about the account. It is not the level of service we aim to provide at all and sounds like it has been very upsetting for her.

    I'd really like to help. I've sent you a private message so I can take the details from you and look into this.

Beth_G's avatar
Beth_G
Forum Team
6 months ago

Hi fliprezurect

Thank you for your post, welcome to the Community Forums

I was very sorry to hear about the experience your Mum has had when speaking with our team about the account. It is not the level of service we aim to provide at all and sounds like it has been very upsetting for her.

I'd really like to help. I've sent you a private message so I can take the details from you and look into this.

  • fliprezurect's avatar
    fliprezurect
    Joining in
    6 months ago

    Thank you for your reply Beth. Ive forwarded the details requested in response to your PM. I really hope this can be resolved quickly, I think she's had to deal with enough. Thank you, and I look forward to your response.

    • Beth_G's avatar
      Beth_G
      Forum Team
      6 months ago

      Hi fliprezurect,

      It's the least we can do. Thank you, I have replied to your message this morning.

      Kindest regards,

      • fliprezurect's avatar
        fliprezurect
        Joining in
        6 months ago

        Ok - so huge thanks to Beth who arranged a call for today, BUT - in spite of mum waiting in all day, no one has been in touch. I've also discovered that when everything was supposedly changed after her partner died, when they renewed the contract she was set up with a SIM card that she never wanted..  so we are not only back at square one, but taking steps backwards...