Difficulty reporting critical illness
Why does Virgin Media make things like simple communications so difficult? My mother, who is the main account holder, has a serious illness and all we want to do is report it and then hopefully be able to make me the main account holder so I can change the direct debit and generally manage the account. But none of this seems to be possible as Virgin Media have no email addresses (which is ridiculous in this day and age) and we’ve tried ringing the Critical Illness phone number a couple of times but cannot get to the right department much less to an actual human being. So I thought I’d try the Live Chat on the website but I either cannot find a way to access it at all or if I do find a link it doesn’t work on either my iPhone or iPad.
I just seem to keep getting stuck in very frustrating loops that do nothing which is ridiculous when we’ve had no trouble making these same changes with any of the other companies involved with our household bills.
Can anyone here help us with this, maybe provide a link to the Live Chat that will actually work or any other advice on how to report this critical illness/get these changes made in a straightforward manner as we really could do without this added stress. Many thanks & here’s hoping for a solution🤞.