Forum Discussion

10310209's avatar
10310209
Joining in
15 days ago

Different invoice address to delivery

I have spent over an hour to try and speak to someone to have my virgin media broadband account “billing” address changed

i would like this for 2 reasons

My company pays my internet (and my mobile)

I would like to activate the Volt benefits (I need the address to match my O2)

 

burnt can’t get anyone to understand the difference in “billing” and service delivery address

 

Can anyone help me achieve this and activate VAT invoices?

 

thanks

  • Hello 10310209,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to change your billing address. Do you currently have a business or residential account with us?

    Kind Regards,

    Steven_L

    • 10310209's avatar
      10310209
      Joining in

      Residential 

      Inalso need to update billing address details and enable VAT and invoicing 

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        I'm going to pop you a PM so we can assist you further.

        Thanks