Forum Discussion

Dave606's avatar
Dave606
Fibre optic
2 years ago

Dealing with retentions & getting a UK based call centre

We are in the last week's of our contract for which our 350mb broadband only will go from £35 per month to £57, though the last month 1 of the discounts appear to be 17 months and not the full 18 mon...
Zach_R's avatar
Zach_R
Forum Team
2 years ago

Hi Dave606, 

Thank you for the update. I'm glad to hear that you've now had your concerns addressed and resolved by a member of the team.

Please do let us know if there's anything more that we can help you with.

Thanks,
 

Dave606's avatar
Dave606
Fibre optic
2 years ago

Thanks Zach, hopefully everything goes through smoothly.  Yesterday I had confirmation of the new deal & contract via email & the price etc which was as agreed.  I was also told, dispatch & courier permitting the new hub 5 should be with us tomorrow, Sat 18th.  However I'm still yet to see both the account itself online changed (from 350mb to 1130mb) or the first month added manually as account credit as offered.

I guess these things can take a little time unless it needs to wait until the hub 5 is physically connected?, but sure I read that the current hub 3 supports up to 500mb yet no change to suggest they have updated the account yet.

  • Zach_R's avatar
    Zach_R
    Forum Team
    2 years ago

    Hi Dave606, 

    Once you have the equipment installed and activated then the other changes should also begin to take place, but if you have any concerns after this has happened then feel free to reach out and we'll see what we can do for you.

    Keep us posted either way.

    Thanks,