So this morning I've spent ages trying to sort things out & get a deal or give my notice, but left more frustrated than ever.
Phone a little after 8am and get the UK based call centre, great. Talked to the guy and sounded very promising at first. Said he needed to put me on hold to see if they could offer me a deal (is this normal practice when I'd already been talking to him for several mins about the account?). Again like last night I get disconnected for no reason. 10 mins later surprise surprise I actually get a call back!, unfortunately its not the same person I previously spoke to that was dealing with me (despite that they asked for but and verified my number before disconnecting me) but a completely different person in the overseas call centre who was not aware of the previous conversation.
They went through all the security questions yet again several times because they couldn't verify the password they said is wrong that I know is correct because its both my dayghters name and had to input it when I first called.
This person made an offer that by any standards is a joke. He said he would put me on hold and look again after saying I'm not happy and want to give my 30 days notice.
Get disconnected yet again, which is seriously annoying they do this now. The same person rings back 5 mins later & apologies saying they dont know what happened. Saying I've had enough and their offer is way to far from what I get get elsewhere he said he would put me through to the cancellation department (hello, thats the option I had picked each time when previously calling so which department picks up cancellation requests then?).
Guess what, I get disconnected yet again, seriously fuming now as no call back this time and disconnected by 4 separate staff members in total now each time when they oddly need to put me on hold or transfer me and each time I reject an offer and say I want to give the 30 days notice. To do this and reject my request multiple times and cut me off is bang out of order and taking the mick now.
If I cancel payments I'm in breach on contract, yet VM can ignore my cancellation requests and cut me off than process it and that's legal?.
