Hi
The home phone issue has been resolved, thank you. Everything is now working, but there was a period of time when I had no broadband and no home phone. My complaint is that I am being charged excessively - on the rate that I should be on if I'd stayed, Your records show that I have a new contract on a lower monthly fee, yet the feeble excuse from Virgin is that I didn't request a disconnect!!
I will probably have to pay, but I will be complaining to Ofcom. I will move away from Virgin as soon as this new contract expires. I no longer want anything to do with them.