Forum Discussion

j0sh112's avatar
j0sh112
Just joined
10 months ago

Cut off 1 month early - been told will not reconnect.

I contact Virgin Media 17th April to let them know of a planned house move on 25th May and we want to move internet to the new property on this date. April 24th comes round and at midnight, my inter...
Ilyas_Y's avatar
Ilyas_Y
Forum Team
10 months ago

Hi there j0sh112 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues you are having with the re-connection.
A reconnection can only take place with account services that include landline.

If there are other services but no landline - then the reconnection cannot take place sorry. 🧾

Is there a landline which is part of your service? Without one we cannot do a reconnection unfortunately.

Kind regards,
Ilyas.