Hello KatieSays.
Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue with getting a new Hub after renewing your contract.
You've now mentioned That you're leaving us. Have you placed your disconnection request on the account?
As s rule we tend not to deal with packages on here. However, as you've tried all other avenues, I'd like to step in and see what we can do to help.
If you don't mind, I'll need to send you a private message to pass security.
If you can check the logo at the top right of your screen that would be great.
Gareth_L