Contract Renewal Offer changed
Hi, this has happened to me. My renewal was showing as £41.34. After considering my options I decided to accept, logged back in and it's now showing as £44.06 probably because I'm now in the last mon...
Forum Discussion
The renewal page is also incorrect as it states "You currently pay £44.06 and from 29/12/2024 your monthly price will go up to £75.06" but the price i've been paying is £41.34 (the same as the original renewal offer).
Hi cje85,
Thanks for coming back to us on this one.
We would only move into PM if we're able to help further or if we need to confirm personal information.
Can you please let us know when you accepted the deal online? If you've renewed online through My VM or via an email offer that was sent to you, once you've agreed to the terms and conditions, these orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made.
As these offers are online exclusive, the Sales or Customer Services team won't have visibility of them. If you're still within the 14 days, you'll need to continue to wait for the team to process your order.
If the 14 days have passed, pop back to us here and we can then look to help further.
Thanks,