Forum Discussion
Thank you Zach, unfortunately that doesn't really respond to my question. Your agent promised, twice, that my contract price would remain the same, and I checked that twice at the time. I've got written evidence of that, in the chat transcript itself. If you're now refusing to honour that, that's clear misrepresentation of the contract by your agent. I would like my bill corrected please.
I reached out here because other forum threads with the same issue have managed to solve it with help from the forum team. I'd prefer to do that rather than have to refer this to ombudsman services. Can you (or anyone else) help me?
Hi minibrie 👋 thanks for getting back to us with the additional information!
For us to take a closer look and offer support with your complaint, we will need to confirm a few account details via PM.
I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
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