Forum Discussion

baffled9's avatar
baffled9
Tuning in
10 months ago

Contract change / renewal - vanished into thin air

How can I get Virgin Media to actually enact the contract they agreed with me at the end of March. There is no sign of it on My Account. I have been on chat to rectify it, a week ago. I came back to...
Ashleigh_C's avatar
Ashleigh_C
Forum Team
10 months ago

Hi there baffled9 

I can see Ayisha has popped a PM across now, can you try and check the envelope at the top of your screen alerting you to a new message.

baffled9's avatar
baffled9
Tuning in
10 months ago

Thank you, I have done that.

It looks as though Ayisha replied to Hayze, but the actual private message came to me.  Hayze may still need help.

  • Hayze's avatar
    Hayze
    Dialled in
    10 months ago

    Thank you baffled9. Someone called Martin has contacted me via private message to go through security.

    Good luck with your problem, I hope you get it sorted.