Contact extended after moving home
Hi, After conducting some research, I've noticed that my contract was extended for another 18 months after moving house in July. During this time, I had been a customer for 12 months and made no cha...
Forum Discussion
Hey Rjc98,
Welcome to the Community Forums and thanks for the post.
Sorry to hear you have been having this issue, with this when you Move hours, if you go about changing your package during the move, this would start a new contract and a new 18 month period for you, however if nothing changed It should remain the same end of contract time, can you confirm for us if anything did change when you moved house?
Joe
Hi Joe,
no since moving we did not change our package, the only change this was the account the direct debit came out of. I obviously had complained about issues and received a little discount, does that change contract length?
Thanks for getting back to us Rjc98,
Changing the direct debit should not have caused an issue with the contract, however if there was a discount applied that wasn't a one of credit it could, however with this, what I would like to do is go about looking into this further with you, for me to do so I will need to confirm some information from you via private message.
Joe