Forum Discussion

wisedroid's avatar
wisedroid
Up to speed
6 months ago

Choose this deal and keep your current Virgin Media plan without losing anything...

Hello I was offered a renewal deal on MyVirginMedia which clearly said that I would not lose anything in my deal. The pre-contract was missing my additional v6 box and TNT sport. I checked this with...
  • Gareth_L's avatar
    Gareth_L
    6 months ago

    Thanks for your time today wisedroid.

    Glad to be able to help get this renewal offer investigated and fixed.

    if you need anything else, you know where we are.

    Gareth_L

Gareth_L's avatar
Gareth_L
Forum Team
6 months ago

Hello wisedroid,

Thank you for bring this renewal offer to our attention. 

We've noticed a few renewal offers coming to us and not matching up once they've been applied.

What I would like to do is send you a private message to take details and pass security.

Once that has been done. It will be possible to match the offer for you.

If you can check your logo at the top right of your screen that would be great. 
Regards     
Gareth_L
 

wisedroid's avatar
wisedroid
Up to speed
6 months ago

Thank you Gareth. I have now replied to you - really appreciate this.

Just FYI I did raise a complaint too asking to put my contract back but I'll reply and say you have responded on here.

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    6 months ago

    Thanks for your time today wisedroid.

    Glad to be able to help get this renewal offer investigated and fixed.

    if you need anything else, you know where we are.

    Gareth_L

  • wisedroid's avatar
    wisedroid
    Up to speed
    6 months ago

    Fantastic and rapid resolution - thank you so much Gareth - really appreciate it!