Forum Discussion

Kirstymcd's avatar
Kirstymcd
Tuning in
17 hours ago

Chat team started a new 2 year contract without telling me.

Hello, I'm Kirsty I hope I can get help here as chat team are unreliable.

I've spoke with the chat team a few times in last week or so because they added 2 years on my contract date after I moved home. They said they sorted it but it still said two years in the app, so I contacted them again and now it says in "out of contract" but today I got an email with a new 2 year contract which I never accepted, asked for or implied I wanted.

I told them my contract end date is 24th Dec 2025, they disagreed for some reason and asked for proof, so I sent them proof of the original contract, then they agreed it was 26th Dec 2025 after "checking again" 

I do not want a new two year contract with my old price, it reaches £44 a month in the last year and that's unaffordable for me. I've asked them for the price on their website for me to renew and they declined so I said I'll leave in December, but now I wanna leave soon as I can

This whole thing is has been so stressful for me but I'm not accepting this fraudulent 2 year contract.

Thank you in advance for anyone who can help me

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    16 hours ago

    The usual VM unethical practice is to start a mover on a new contract and hope the customer does not notice or object. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    17 hours ago
    Kirstymcd wrote:

    because they added 2 years on my contract date after I moved home

    If you simply moved house this should be a "Move and Transfer" with no changes to your contract at all.  The only change will be a new account number, as these are tied to an address, not a person.

    If you wait here a day or two a VM Mod should pick this up and discuss directly with you.

    • Kirstymcd's avatar
      Kirstymcd
      Tuning in
      16 hours ago

      Yes that was the original problem, they didn't switch me back to my proper contract end date after 2 months following the move, this was the reason i originally contacted them. It was showing "contract end date 2027"

      They told me they fixed it but i guess all they did was open a new contract till 2027, which i found out about this morning with the email.