Forum Discussion
Kath_F
Hi, did you hear back from your back office team, the "technical issue" is still preventing me from switching to the premium plan (and paying more money to you)
Thanks,
Martin.
- Kath_P6 months agoForum Team
Hi Martin44,
I'm afraid I've not heard anything back yet so have chased for an update today.
I suspected that the issue may happen when there is an open work order on the account that has the Netflix codes and raised this as a potential issue but if you're still having the error then this wouldn't be the case. Can you ensure you've refreshed cache and cookies on your browser, log in to My VM and try again to upgrade to the premium?
Pop back and let us know how you get on.
Thanks,
- Kath_P6 months agoForum Team
Hi Martin44,
Just had an update on this one. It's been raised as an issue and our third party teams are working on a fix as we speak. Once implemented, I'll pop back and let you know so you can try again.
We appreciate your patience on this one.
Thanks,
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