Forum Discussion
Paul,
I had exactly the same issue. It appears that when you switch your netflix account to virgin it will ALWAYS switch to a standard plan (free). Even though you get an email saying it was declined - if you log into your netflix account or your MyVirginMedia account it will show you as on a standard netflix plan billed by VM.
If you log into MyVirginMedia on a desktop (not a mobile) you can click on Entertainment Services then Manage Netflix then upgrade to premium.
Well that is the theory - when I do this there is an error message saying technical issue, try again later. I wonder how long Ill need to keep trying !!!
- Martin446 months agoJoining in
Just to keep this strand active and possibly get the attention of VM problem solvers - it seems that the "technical issues" that are preventing us from getting netflix premium have been ongoing for at least a week.
When will we be able to get netflix premium through VM.?
If the answer is never (which I suspect),
how do we refuse the free netflix access and switch back to a contract directly with netflix so we can enjoy the premium plan.?
- Kath_P6 months agoForum Team
Hi Martin,
Thanks for taking the time to post about your issues relating to upgrading to Netflix premium.
There isn't a known issue relating to this and we have many customers who have upgraded with no issues.
Any time you upgrade, it does need to be done via My VM though and not via Netflix directly. As you're getting an error when trying to do it, please try deleting any cache and cookies on the browser and trying again. It's also worth trying to use another browser.
If you still get the same error, please try via the VM app instead. Keep us posted on how you get on.
Thanks,
- Martin446 months agoJoining in
Katherine,
Thanks for responding. I have used chrome and edge, before and after clearing caches and cookies and in private windows. It is consistently giving the same error.
It is not possible to try through the VM app, it doesn't have the option to manage your netflix account. Unless you are not referring to the "MyVirginMedia" app
Related Content
- 2 years ago
- 3 months ago
- 3 months ago