Forum Discussion

Nadean's avatar
Nadean
Tuning in
2 years ago
Solved

Cant register for virgin media account

I cant seem to register for the virgin media online account , im just a new customer and waiting for my broadband box to be deliverd , but cant register for the online account 
  • Ilyas_Y's avatar
    Ilyas_Y
    2 years ago

    Hey Nadean, thanks for speaking with us today! 👋🏼

    I'm glad we have been able to assist and resolve this.
    Let us know if you need anything else and we'll always here to help!

    Have an amazing day.

    Kind regards,
    Ilyas.

Nadean's avatar
Nadean
Tuning in
2 years ago

Still wont let me register, tryed using a different email and still wont work 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    If you have just se your services up in the past fews please do give it a couple of hours for everything to kick in.

    Is it giving you the same error? Cheers 

    • Nadean's avatar
      Nadean
      Tuning in
      2 years ago

      Yeah still giving me the same error , that they have found an account with the email registered, could i use a different email to the one i gave the sales team on the phone? 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 years ago

        Okay this is probably from your sisters old details, if you wanted to use the same email we would need to do a move and transfer if you wanted to use a fresh email you can use this right now.

        If you would like a move and transfer let us know and we can take this to PM. Cheers