Nadean
2 years agoTuning in
Cant register for virgin media account
I cant seem to register for the virgin media online account , im just a new customer and waiting for my broadband box to be deliverd , but cant register for the online account
Hey there Nadean, thank you for reaching out and a warm welcome to the community to Virgin Media O2.
To make an online account you need your services to be active if you are still waiting for them this will be the reason why.
Once everything is set up and active it will allow you to then.
Any issues after this please do reach back out. Cheers
Thankyou for your reply, they will be delivered tomorrow so will try it tomorrow thankyou
No problem any issues please do let us know. Cheers
When i tried to register for it it came up saying there is already an account registerd with the email address and and that they have found me
If you've had an account with us before for example in the past and you are wanting to use it we would need to do a move and transfer but again the service at the new address would need to be active. Cheers