Can't create an account
What is wrong with the Virgin Media website? Whatever I attempt to do, no matter the time or year - the only thing I'm ever met with is ERRORS! It's beyond frustrating. Why is nothing fixed on this a...
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Hi,
I am in the same situation, tried for a week now all all I see is "You can't use that password. Please choose another.". Different browsers, phone, Macbook, windows, I mean come on what are the actual guidelines as the password checker also says "All requirements met" 💩
I need to change my installation date and am unable to do so, as I need an account........
Come ON Virginmedia get a grip!
The password checker on the sign-up page doesn't match the rules on the sign-in page.
After hours of fruitlessly trying with various "strong" password combinations, I tried signing in just to see what would happen - immediately after yet another failed sign-up attempt.
I failed to sign in as expected, but the password rules on the sign-in page were noticeably different. Once I followed them, I was able to sign up. Can't say for sure that it's not a coincidence, but here they are:
- Your password is between 6 and 10 characters
- Must begin with a letter
- Must contain a number
- Must contain no spaces