Forum Discussion

Gingerbeardyman's avatar
Gingerbeardyman
On our wavelength
2 years ago

Can't Change Package

I'm trying to adjust my package to see if I can save a bit of money (i.e. dropping tv) but whenever I try to go to see what offers there are, it takes me straight to just renewing the deal I had - th...
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Matthew_ML's avatar
Matthew_ML
Forum Team
2 years ago

Hey there Gingerbreadyman, thank you for reaching out and I am sorry to hear this.

You can look at some package deals here. Please make sure you login in when checking.

With the O2 sim card we can't actually cancel this from here you would need to speak to O2 on 0344 809 0202. Thanks 

  • Gingerbeardyman's avatar
    Gingerbeardyman
    On our wavelength
    2 years ago

    Thanks Matt,

    I've just tried the link you popped there, but no matter what I click on this page it sends me to the "review package" part of the process as if I'm checking out.

    Thanks

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      It should take you to a box to sign in, once signed in from here you should see some deals.

      So just to confirm its taking to a check out page, does this check out paper state any deals at all or is it just blank? Cheers 

      • Gingerbeardyman's avatar
        Gingerbeardyman
        On our wavelength
        2 years ago

        I can see the deals if I'm not signed in, but once I'm signed in it takes me to the checkout page, no matter what deal button I select, it's just stating the current package that I'm on with no options to alter it. (see att. image - zoomed way out so you can see the whole page!).