Sounds like you are getting the new XGS-PON fibre install. It is most likely this is the issue, as the "TV stuff" works via the older co-ax cable installs? I think the newer fibre only allows for streaming TV?
Hi Jacquih14
Thank you for your post, we're disappointed to hear you waited a long time for our service and we haven't been able to meet your needs.
It sounds like, as jpeg1 has suggested, you are on our XGS-PON network in which we can only offer the Stream method for TV services. With Stream, we can only offer one box per household we're afraid.
Again, I am sorry for any inconvenience caused by this. If you do still need some help cancelling your order, let us know and we can do this for you from here.
Thanks Beth, yeah I'm so gutted, anyway can you clarify something for me. I went on chat to cancel and had to call up, the assistant said it will be coming for definite as well as the landline. He extended my installation date instead and told me to contact again in a month or so when it will all be active. I get the feeling he was stringing me along a bit, I've emailed in now to cancel anyway but just wanted to see if its true what he was saying. Thanks.
Sorry to hear this.
Sometimes installs can be put on hold due to reasons out of control
Your 14 days only starts from the day you are installed not the day you take the deal out.
Thank you. Do you think it will make any difference waiting, will I ever be able to get multi room or a landline or is that all I can have. It’s just if they are going to bring it in a few months or so or if it’s not at all then it may help me
