VM continues to bill you on the normal schedule right up until the day you are disconnected.
When is your direct debit date for the 28 Nov to 27 Dec 2024 bill?
VM continues to bill you on the normal schedule right up until the day you are disconnected.
When is your direct debit date for the 28 Nov to 27 Dec 2024 bill?
Sorry, thought I hit Reply but it appears I hit Helpful Answer!
Direct debit date is 28 Nov 24. That's when they're going to take £64.92.
Whilst I'm not thrilled about them taking that amount when the website says they'll only charge me for the days up to disconnection, it wouldn't be too bad if they then refunded what they owe me straight afterwards. But how are they allowed to then take a further full month's payment on 30 Dec 24, by which time I will have had no service for several weeks?
The way it should work is you are billed as per normal up to your disconnection date.
So I am guessing the £64.92 is made up of a charge from 28/11 to 11/12 at your discounted monthly subscrition and 11/12 to 27/12 at the higher subscription rate to make a month at the two different rates.
A few days after you are disconnected you should get a final bill showing the balance on the account. That should be a rebate on your account for the period 11/12 to 27/12 and you should not pay out anything else after 28/11 once the final bill is generated.
Naturally VM likes to hang onto your money for as long as possible before returning it to you! If VM wants any kit back, you should return that as soon as possible to avoid any charges against unreturned kit.
VM seems to return credits in the form of a cheque. I think I have read on here that if the direct debit is still in place the money can be returned via that (but I don't know if that is a fact or not). When I left VM I owed a small amount of £4.33. I left my direct debit in place and that final amount went out by direct debit on the final billing direct debit date after disconnection.
Last post crossed with Kath_P. Sadly, an 'Edit' button no longer exists to amend.
