Trying to renew and the offers are the worst offers around
They are so bad that 500mb offer they gave me is more expensive than 1gig for new customers .
All I've asked for is £39 a month for 1gig and no set up fees which is the deal on
He offered for 1gig was £49 even though yesterday they gave me an offer £46 which is still not good enough .
I've set up a cancellation date which is happening on the 2nd apparently these are ethe only deals they can offer fory account ..so there is obvious some kind of note to give me with bad deals or something even though I've been with virgin for like 10 years now . It's really shocking .
No surprise there. You are having a pretty normal conversation and lots of others have been there before you. If you feel so badly treated, just leave as long term loyalty seems not to count for anything. VM are a business after all, and historically will always have users coming and going. You may get a call from Retentions at the last hour, but don't count on it.
If they don't wanna treat me fairly id rather go with someone else . I mean I just found this deal online which I could get in the next few days . £10 less that what renewal offer is
See this old thread for some comments o the process.
----------------------
For contract renegotiation - see Andrew’s interesting comments in message 6 of this old thread-
https://community.virginmedia.com/t5/Community-Natter/New-contract/td-p/4888761
It's so old it's been archived.
What you are waiting for? A cheaper deal on a FTTP connection, and as a bonus you get rid of the awful VM Hub !
I'm not waiting haha , im going to be calling them today / tomorrow to see what offers they do as i also need to sort out a phone contract as well .
