Broadband upgrade not activated
Hi, I received the 50% off broadband speed upgrades offer from virgin and opted to upgrade to 1gb over a week ago. I’ve had the contract details with an activation date of last Thursday but nothing...
Forum Discussion
Hey jamie2497, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
How was this ordered via an email offer to from us to you?
You said you got the paperwork through, did this mention it starting right away or within 30 days? Cheers
Hi Matthew,
yes offer was via email and my activation date for the upgrade was last Thursday.
thanks
Sorry to hear this, just to confirm you got the paperwork to your email to confirm the order went through?
This paperwork also stated it was due to start on Thursday?
Hi Matthew,
Yes I have the contract etc saying I’ll be upgraded from M250 to 1GB and the monthly amount and the activation date, however nothing has happened.
I can send the order number if needed