Forum Discussion
Hello Paige__
We're really sorry to hear of the change in circumstances and the impact this is having on yourself, we appreciate you taking the time to raise this via the forums and welcome to the community.
If, as japitts has asked and from what you have advised and this is a Section 21 eviction notice we wouldn't charge any early disconnection fee's. Has a Section 21 eviction notice been issued?
If so, let us know and we'll be happy to assist with this 😊
- Paige__5 months agoTuning in
I spoke with someone called JHon Mark on Virgin’s customer chat and they informed me that absolutely nothing could be done and I would still have to pay the disconnection fee.
I have mixed messages - who can I email about this? With the early eviction I’m so careful with money and this early disconnection fee is a lot of money for myself.
Please advise!
- Akua_A5 months agoForum Team
Thank you for your response Paige__ We can understand your concern and we want to do our best to help. Just to clarify do you have a Section 21 notice? If so please let us know and we will do our best to help from here.
Thanks
- Paige__5 months agoTuning in
Yes I can provide a section 21 notice with date of eviction and cut off.
Please advise!
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