Any update on a complaint?
Hello, I submitted an email for help and assistance and it turned into a complaint under C-200424194. Complaints are usually dealt with really speedy and well by virgin media but i've been waiting ...
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i also post on cableforum.uk and they're telling me
"I renewed in march and kept my 2 TiVo boxes, kept sky movies, TNT sports, Sky sports and viaplay and have gig 1 broadband and netflix for £82"
"Cancel, refuse any renewal offer when you cancel and wait for a call back. I went from paying just over £90pm to £66pm - and kept Sky Sports / Cinema and TNT Sports.
Hope it works for you 🙏"
just makes me more confused. thanks again
Hi djr_uk,
Thanks for coming back and updating the thread.
On occasions, where another deal may become available, you may get a call from the outbound team who mainly contact customers who have decided to leave us.
These calls are not guaranteed and will depend on a number of things such as your contact preferences, account history and reason for leaving.
I can see you're already in a PM with Ash, we'll leave this with her to avoid multiple people working on the same account. She will be in touch once she picks up your PM 😊
Thanks,