Forum Discussion

Kazza18777's avatar
Kazza18777
Joining in
26 days ago

Aklamio not releasing my reward

Hello

Ive rung virginmedia abkot getting my reward for been referred, and it's saying pending on aklamio, ive tried to email aklamio numerous times, no reply, there phone number isn't working, it's been over 60 days we got virgin on the 28.3.24 how can we get out money we are owed.

  • Hi Kazza18777 

    Welcome to the Community Forums. 

    Sorry to hear that you haven't received your refer-a-friend reward through Aklamio yet. We've tried the number on our FAQ (020 4586 6000) and can confirm this isn't working. We are very sorry about this. Have you tried speaking with them over live chat support here or emailing the team on customer-support@aklamio.com which is the one provided on the automatic message?

     

    • Kazza18777's avatar
      Kazza18777
      Joining in

      I've also tried phoning and the number virginmedia gave me yesterday when I phoned them isn't working either, I've emailed them but apparently there's a high demand and I have to wait, the live chat won't work either how else can this be resolved 

      • Carley_S's avatar
        Carley_S
        Forum Team

        Aklamio would be whom you'd need to speak with regarding the refer-a-friend credit. This wouldn't be something we'd be able to resolve on our side. 

        The live chat will advise you to leave details so the team can contact you further to help with this. 

        If you've registered an account, you should be able to see the status of your reward as well from the account portal.