Forum Discussion

georgescott777's avatar
georgescott777
Tuning in
6 months ago

Account number not given

I’m trying to make my account so i can actually talk to virgin media support but i was never given my account number in any email. all i have is the contract information.
account number
georgescott777's avatar
georgescott777
Tuning in
6 months ago

i don’t understand. why can’t i just get some help. i’ve made like 3 posts about trying to get my account number which was NEVER given to me. I need this so i can actually sort my wifi out because i don’t have any wifi. Does anyone have any other different wifi recommendations because this is getting ridiculous now and i might switch.

  • Molly_T's avatar
    Molly_T
    Forum Team
    6 months ago

    Hi Georgescott777 👋 

    Thank you for making another post. Sincerest apologies for any frustration caused. 
    Looking at your other community post 👉 here - it appears we identified the issue is that your order has not yet been confirmed. (As you advised there's already an account held by another customer at your address.) Sadly we can't process sales via this platform, so you may be best off speaking to the team by phone directly via 📞0800 183 1234. They will then be able to offer further support in ensuring your order is placed. 

    As mentioned by my colleague, you are sent your account information, including account number when you receive a welcome email along with your contract.

    We hope the sales team are able to help ensure your order is placed, and offer further support. If you need further guidance or help once the order is confirmed with the sales team, or after your installation please let us know! 

    Wishing you all the best! 🌞

    • georgescott777's avatar
      georgescott777
      Tuning in
      6 months ago

      but i KEEP saying. i haven’t received my account number. in the email my account number is just: - . I can’t phone the sales team without having an account number. please to listen to me this time.

      • Zach_R's avatar
        Zach_R
        Forum Team
        6 months ago

        Hi georgescott777,

        You can still speak with the team on the phone if you don't have an account number to hand. When that request is made, don't enter anything and allow it to loop 2-3 times. It'll then pass you forward to speak with someone who can attempt to locate the account with other information.

        Do you know when your installation date is and can you clarify the situation? You've mentioned taking over someone's account, in which case there wouldn't be an installation per say so it's a little confusing from what you've explained.

        Thanks,