Forum Discussion

georgescott777's avatar
georgescott777
Tuning in
6 months ago

Account number not given

I’m trying to make my account so i can actually talk to virgin media support but i was never given my account number in any email. all i have is the contract information.
account number
Kath_P's avatar
Kath_P
Forum Team
6 months ago

Hi georgescott777, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having trouble creating a Virgin Media account. When we send out your welcome email with your contract, your account number will be listed on this. 

If you haven't yet been installed then it's possible you have pre-contract documents in which case, you'll need to wait until you've received your contract and welcome email. 

If you have already been installed though, pop back and let us know so we can help further. 

Thanks, 

  • georgescott777's avatar
    georgescott777
    Tuning in
    6 months ago

    i haven’t received my welcome email yet. and i need it because there’s already a Virgin Media account at my address in someone else's name (the previous tenants in this house). They need to ask you to transfer their account to my name but i can’t get in contact with them.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      6 months ago

      Hi georgescott777 

      I'm sorry but accounts can't be transferred over. They (the previous tenants) should  have cancelled their account

      Since you say you can't contact them then VM will need to follow the 'Gone Away' process -  A member of the forum team may be able kick start this for you.

      See /virginmedia.com/help/billing-and-payments/change-account-holder 

      I want to take over a Virgin Media account

      If the current account holder is no longer living at the property, and you want to keep Virgin Media services then it’s best to chat to us so we can arrange this for you. 

      We’ll try to contact the account holder for you, to confirm whether they need the services moving to their new address. If they don’t, you’ll need you to send their old equipment back to us. You’ll be able to choose from our latest and best deals, and we’ll make sure you have brand new equipment to use.