Forum Discussion
Zach_R
7 months agoForum Team
Hi Yearofthegoat,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear you're having some trouble with your online account. It's correct that we would need to successfully clear security before we're able to help with any account related queries, even if it's regarding online account access. This is to keep your data safe and secure.
Have you tried resetting the password yourself using the 'Forgot your password' link?
Thanks,
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