Forum Discussion

Harrismagnum's avatar
Harrismagnum
Joining in
12 months ago

Account and internet problems

hi , this is my first post and might be in the wrong place , however after attempting to join the community for over a week and getting nowhere , i unfortunately  don't care .  i signed up to have fi...
  • Ilyas_Y's avatar
    Ilyas_Y
    12 months ago

    Thanks for the reply on the forums Harrismagnum 

    If you don't have the details at hand of what you need, the switchboard will eventually direct you through to the right department.
    The system will run some checks to save you time if it's in relation to an outage and test the line.

    Unfortunately there is no direct line and the number 0345 454 1111 goes through the main board.
    You can check here for other platforms we use for customer service.

    Kind regards,
    Ilyas.

Harrismagnum's avatar
Harrismagnum
Joining in
12 months ago

why is it so difficult to simply get to talk to someone , automated answer phones asking for area codes that i can find on my first email or my bill , i don't have a bill yet i'm a new customer , and i've never recieved an email with my contract details . does anyone know how i can get to speak to someone at Virgin Media , a direct phone line number maybe .

Ilyas_Y's avatar
Ilyas_Y
Forum Team
12 months ago

Thanks for the reply on the forums Harrismagnum 

If you don't have the details at hand of what you need, the switchboard will eventually direct you through to the right department.
The system will run some checks to save you time if it's in relation to an outage and test the line.

Unfortunately there is no direct line and the number 0345 454 1111 goes through the main board.
You can check here for other platforms we use for customer service.

Kind regards,
Ilyas.