Forum Discussion
Cardiffman282
2 years agoTrouble shooter
It's probably an opportune moment to remind the forum that Virgin Media was fined seven million pounds (£7,000,000) not that long ago in connection to early disconnection fees.
Ofcom found that Virgin contravened General Conditions (‘GCs’) 9.2 and 9.3 by:
failing to publish up-to-date and clear information about the charges customers would have to pay if they ended their contract early (early termination charges or ‘ETCs’); and
by incorrectly setting its ETCs so they were too high and overcharging thousands of customers as a result.
https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/all-closed-cases/cw_01198
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