Forum Discussion
Vikki_M
2 years agoForum Team
Hi lobat,
Thank you for your post and welcome to our community.
We wouldn't be able to waive disconnection fees from 2014.
At that time, these were chargeable and correct inline with the contract taken.
We did recently change this policy, however we cant back date this to contracts taken before that change came into affect.
I am sorry, I appreciate this wont be the answer you were hoping for however I trust it clarifies our position.
If you have any further questions, please pop back to us here and we will do all we can to help.
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