Forum Discussion

ARDUK's avatar
ARDUK
Joining in
3 months ago

15 days since I renewed my contract and still hasn't been activated

Hi.

I renewed my contract on the 14th November , I received the order email with reference number but it still hasn't been activated . Could someone look into this for me .

renewal

2 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    3 months ago

    Hi ARDUK 👋.

    Thanks for reaching out to us, sorry to hear of the issues you are facing with a recent package change. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    3 months ago

    Hi ARDUK.

    Thanks for joining me in a private message to resolve your issue, so glad that we got it done quickly. Should you need us again we are only a quick post away. 

    Sabrina