Cbury14
21 days agoTuning in
14 Day Cooling Off Period
Hi I signed up to virgin broadband last but decided to cancel, after a couple of days, under the 14-day notice period Para M of the T&Cs. So, I have cancelled with the installs team last week, and I was told I would get an email to confirm my account had been closed. Still nothing after over a week now. I did chase up a few days ago by phone and have had it verbally confirmed that contract is cancelled. Yet I am still waiting written confirmation, an email or text.
We do I go from here please? It is getting a little frustrating. Thanks.
Hello Cbury14.
Thanks for your time today,
It's been great to help and get the confirmation emailed over to you.
If you need anything else, you're welcome back here any time.
Gareth_L