Forum Discussion

mpotts's avatar
mpotts
Joining in
3 months ago

My website is being blocked

My website is being blocked - website is here: https://www.wonderandwonder.com/ This site is a standard corporate site with no adult content or security issues. The site is not blacklisted in any w...
newapollo's avatar
newapollo
Very Insightful Person
3 months ago

Hi Mark,

The site isn't being blocked using my VM internet connection based in Teesside, however I don't have websafe turned on. This sometimes blocks sites, normally due to age related content.

Vodafone is blocking your site due to age restricted content 

https://www.blocked.org.uk/site/http://wonderandwonder.com 

 

  • mpotts's avatar
    mpotts
    Joining in
    3 months ago

    Thanks so much Dave - appreciate the reply.

    I have no idea why it's being blocked with Websafe on - there is no adult content on the site.

    Not sure how to contact VM to resolve

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      3 months ago

      Hi mpotts 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you're having 😔

      Have you tried turning off parental controls and then tried accessing the website again? Advice on how to do so can be found here.

      Please pop back to us at your earliest convenience.

      Thank you for your support newapollo 👍

      Regards,
      Daniel

    • 用心棒's avatar
      用心棒
      Very Insightful Person
      3 months ago
      mpotts wrote:

      Thanks so much Dave - appreciate the reply.

      I have no idea why it's being blocked with Websafe on - there is no adult content on the site.

      Not sure how to contact VM to resolve

      Virgin Media's Security Essentials service is blocking access; specifically its Virus Protection component. If this is a false positive then it will likely clear itself. Should the issue persist beyond 24 hours then you will need to take corrective action, i.e. sign in here https://my.virginmedia.com/my-apps/websafe/feedback to request the false positive be corrected and also contact vendors reporting site as malicious here, VirusTotal - URL http://wonderandwonder.com/ — FWIW a request for unblocking has already been made here Site report: wonderandwonder.com

      -- 
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