Forum Discussion

AT4's avatar
AT4
Joining in
6 months ago

Genuine or phishing email ?

I have received many emails over time re my account and contract from the email address email@em.virginmedia.co.uk.   Can you tell me if this is a legitimate virgin company  email address or is it a...
Zach_R's avatar
Zach_R
Forum Team
6 months ago

Hi AT4,

Thank you for your post and welcome to our community forums. We're here to help.

The address is legitimate but if you ever receive an email you're unsure of that's been addressed from us we'd recommend not actioning anything on it until you speak with us.

Without revealing any sensitive information here, what's the disputed email regarding exactly?

Thanks,
 

  • AT4's avatar
    AT4
    Joining in
    6 months ago

    Hi Zach. Virgin have confirmed the email address is a phishing email & has been reported as they advised.

    Zach_R wrote:

    Hi AT4,

    Thank you for your post and welcome to our community forums. We're here to help.

    The address is legitimate but if you ever receive an email you're unsure of that's been addressed from us we'd recommend not actioning anything on it until you speak with us.

    Without revealing any sensitive information here, what's the disputed email regarding exactly?

    Thanks,